tag:blogger.com,1999:blog-11734894118031062882024-03-12T19:07:21.986-06:00elegant and efficient communicationSay what you mean and mean what you say. Cutting through the goo to get to the meat in any field. (No technobabble, psychobabble, legalese or political double talk that doesn't commit to anything.)melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-1173489411803106288.post-79945647251211631332012-07-15T16:52:00.001-06:002013-06-30T01:14:19.188-06:00Why are success stories so popular?<span style="font-family: Verdana, sans-serif;"><b>Why are they so popular? </span>What are success stories (aka case studies) used for? </b><br />
<span style="font-family: Verdana, sans-serif;">We're going to answer the second part of that first and then tell you why they're so popular. </span><br />
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<b style="font-family: Verdana, sans-serif;">What are success stories (aka case studies) used for?</b>
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<span style="font-family: Verdana, sans-serif;">Companies use success stories in a number of ways: (1) sales training and internal training for new employees, (2) webinars, (3) great fodder for newsletters, both internal & external. Those are the top 3 uses, although I'm sure you could think of more uses for success stories.</span><br />
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<b style="font-family: Verdana, sans-serif;">Why are they so popular?</b>
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<span style="font-family: Verdana, sans-serif;">Ahhhhh, now there's the crux of it. They are quite popular in the b2b world and there's a good reason for it. They speak to our most ancient instincts (reptilian brain aka the amygdala</span><span style="font-family: Verdana, sans-serif;">) about storytelling. Not only are they telling us a story, but it is the most ancient story of all time: <b>The Hero's Journey.</b></span><br />
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<span style="font-family: Verdana, sans-serif;">The Hero's Journey is a mythic story that is told over and over and over again. It's one of the major themes used in blockbuster films (think Star Wars, Independence Day, and the Lord of the Rings trilogy). It's an archetype story that speaks to all people across the globe regardless of culture, language, or any other "differences." It's a story about growing up, about facing obstacles, overcoming those obstacles and becoming the hero to save the galaxy, save the universe, save the world, or in our case save the company.</span><br />
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<span style="font-family: Verdana, sans-serif;">And you just thought they were marketing stories, didn't you? ;></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-30753397460765882582012-01-19T21:40:00.000-07:002013-06-30T01:38:18.222-06:0012 things you weren't taught about creative thinking<span style="font-family: Verdana, sans-serif;">This is from an interesting article over on <i><a href="http://www.psychologytoday.com/blog/creative-thinkering/201112/twelve-things-you-were-not-taught-in-school-about-creative-thinking" target="_blank">Psychology Today</a>.</i> I'll give the list here, but plz go soak in the details over there; there's much more than what I excerpted below. :) One surprise in here: expect the experts to be negative. (hmmmm.... that explains a LOT doesn't it?!)</span><br />
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<b style="font-family: Verdana, sans-serif;">1. You are creative.</b><br />
<span style="font-family: Verdana, sans-serif;">The artist is not a special person, each one of us is a special kind of artist. Every one of us is born a creative, spontaneous thinker. The only difference between people who are creative and people who are not is a simple belief. Creative people believe they are creative. People who believe they are not creative, are not.
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<span style="font-family: Verdana, sans-serif;"><b>2. Creative thinking is work.</b></span><br />
<span style="font-family: Verdana, sans-serif;">You must have passion and the determination to immerse yourself in the process of creating new and different ideas. Then you must have patience to persevere against all adversity. All creative geniuses work passionately hard and produce incredible numbers of ideas, most of which are bad.
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<span style="font-family: Verdana, sans-serif;"><b>3. You must go through the motions of being creative. </b></span><br />
<span style="font-family: Verdana, sans-serif;">When you go through the motions of trying to come up with new ideas, you are energizing your brain by increasing the number of contacts between neurons.
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<span style="font-family: Verdana, sans-serif;"><b>4. Your brain is not a computer. </b></span><br />
<span style="font-family: Verdana, sans-serif;">Your brain is a dynamic system that evolves its patterns of activity rather than computes them like a computer. It thrives on the creative energy of feedback from experiences real or fictional. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b>5. There is no one right answer.</b></span><br />
<span style="font-family: Verdana, sans-serif;">Reality is ambiguous. Physicists discovered that light can be either a wave or particle depending on the viewpoint of the observer. The only certainty in life is uncertainty. When trying to get ideas, do not censor or evaluate them as they occur. Nothing kills <a class="pt-basics-link" href="http://www.psychologytoday.com/basics/creativity" none="" text-decoration:="" title="Psychology Today looks at Creativity">creativity</a> faster than self-censorship of ideas while generating them. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b>6. Never stop with your first good idea.</b></span><br />
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<span style="font-family: Verdana, sans-serif;"><b>7. Expect the experts to be negative.</b> </span><br />
<span style="font-family: Verdana, sans-serif;">The more expert and specialized a person becomes, the more their mindset becomes narrowed and the more fixated they become on confirming what they believe to be absolute. Consequently, when confronted with new and different ideas, their focus will be on <a 153="" 1px="" border-bottom-color:="" border-bottom-style:="" border-bottom-width:="" class="pt-basics-link" color:="" dashed="" href="http://www.psychologytoday.com/basics/conformity" none="" rgb="" text-decoration:="" title="Psychology Today looks at Conformity">conformity</a>. This is why when Fred Smith created Federal Express, every delivery expert in the U.S. predicted its certain doom. After all, they said, if this delivery concept was doable, the Post Office or UPS would have done it long ago.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>8. Trust your instincts.
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<span style="font-family: Verdana, sans-serif;">One professor said Einstein was "the laziest dog" the university ever had. Beethoven's parents were told he was too stupid to be a music composer. Charles Darwin's colleagues called him a fool and what he was doing "fool's experiments" when he worked on his theory of biological evolution. Walt Disney was fired from his first job on a newspaper because "he lacked imagination." Thomas Edison had only two years of formal schooling, was totally deaf in one ear and was hard of hearing in the other, was fired from his first job as a newsboy and later fired from his job as a telegrapher; and still he became the most famous inventor in the history of the U.S.
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<span style="font-family: Verdana, sans-serif;"><b>9. There is no such thing as failure.
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<span style="font-family: Verdana, sans-serif;">Whenever someone tells you that they have never made a mistake, you are talking to someone who has never tried anything new.
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<span style="font-family: Verdana, sans-serif;"><b>10. You do not see things as they are; you see them as you are.</b></span><br />
<span style="font-family: Verdana, sans-serif;">Interpret your own experiences. All experiences are neutral. They have no meaning. You give them meaning by the way you choose to interpret them.
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<span style="font-family: Verdana, sans-serif;"><b>11. Always approach a problem on its own terms.</b></span><br />
<span style="font-family: Verdana, sans-serif;">Do not trust your first perspective of a problem as it will be too biased toward your usual way of thinking. Always look at your problem from multiple perspectives. Always remember that genius is finding a perspective no one else has taken.
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<span style="font-family: Verdana, sans-serif;"><b>12. Learn to think unconventionally.</b></span><br />
<span style="font-family: Verdana, sans-serif;">Albert Einstein once famously remarked "Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand."</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Creativity is paradoxical. </b>To create, a person must have knowledge but forget the knowledge, must see unexpected connections in things but not have a mental disorder, must work hard but spend time doing nothing as information incubates, must create many ideas yet most of them are useless, must look at the same thing as everyone else, yet see something different, must desire success but embrace failure, must be persistent but not stubborn, and must listen to experts but know how to disregard them. </span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-4359475394651733012011-09-02T00:06:00.003-06:002011-09-02T00:11:46.051-06:00Success Stories aka Case Studies<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">This time we're looking at Success Stories, which are also known as Case Studies. You'll see these on most websites usually right next to the option to either download a white paper or go to the white paper section of the website.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Success stories are just exactly what they sound like: the client / customer has a problem, you help with client / customer with your product or service to solve the problem, client / customer problem solved and <i>their</i> clients and customers are happier, their sales are better, or whatever the clients / customers definition of success for the issue was accomplished. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Success stories are STORIES which everybody loves to hear. I think it's some kind of innate human quality that loves to hear stories. As a trained hypnotherapist, I can tell you that stories speak to us on a subconscious level. They speak to our inner child, the part of us that loved stories as a kid and the part of us that learns from stories. Stories speak to our soul, and that's why nearly every marketeer out there will tell you to frame your marketing materials in a story form if at all possible. Success stories do just that and they star someone with a similar problem to your prospects.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Start the success story using a benefits-oriented title, concise client / customer quote, and a summary of the benefits. Include photos and/or video if possible. Human factors engineers have verified we respond better to things that have faces, even if it's just a smiley face on the computer screen.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Here's the quick list, then below we'll go into details about each item. </span><br />
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<ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Title</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Client / Customer Quote</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Benefits Summary</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Tell the Story </span></li>
</ul><span class="Apple-style-span" style="color: #990000; font-family: Arial, Helvetica, sans-serif; font-size: large;">Title</span><br />
<ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Emphasize the main benefit.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Use action verbs.<br />
(For example: improves, reduces, streamlines, etc. Writing in active voice regularly helps keep these verbs in the front of your mind.) </span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Keep it short.</span></li>
</ul><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span class="Apple-style-span" style="color: #990000; font-size: large;">Client / Customer Quote</span></span><br />
<ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Include a concise, benefits-oriented quote, ideally 20 words or less. </span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Make it sound like dialog, and request permission to attribute the quote to a high-level exec (include the name, title, and company with it).<br />
This can usually be handled via e-mail, then the person you're attributing the quote to can easily make it their own. </span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Focus on <span class="Apple-style-span" style="color: #990000;">results, benefits,</span> and <span class="Apple-style-span" style="color: #990000;">overall satisfaction,</span> not <i>what</i> was done or <i>how</i> it was done. (What and How can be addressed in the white paper and data sheet.) </span></li>
</ul><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span class="Apple-style-span" style="color: #990000; font-size: large;">Benefits Summary</span></span><br />
<ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Highlight the key qualitative and quantitative benefits in a few concise bullet points at the beginning of the doc.</span></li>
</ul><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span class="Apple-style-span" style="color: #990000; font-size: large;">Tell the Story</span><span class="Apple-style-span" style="color: purple; font-size: large;"> </span><br />
In this part, use interesting subheads to help guide the reader. </span><br />
<div><ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Describe the <i>general</i> challenge, problem, issue, or opportunity faced. Keep it short and down to a few sentences.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Smoothly transition to a description of the <i>specific</i> challenge, problem, issue, or opportunity this specific client / customer faced.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Remember to define terms readers may not be familiar with.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Describe the solution. <br />
First discuss the specific solution for the specific problem the client / customer faced. Then smoothly transition to a description of the more general ways this solution can solve industry problems, issues, respond to regulatory requirements, or take advantage of business opportunities. </span></li>
</ul><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span class="Apple-style-span" style="color: #990000; font-size: large;">Finish Strong</span><span class="Apple-style-span" style="color: #660000; font-size: large;"> </span></span></div><div><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Finish strong with the benefits of the solution. </span><br />
<ul><li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Provide more information on the benefits of the solution. Remember to map the benefits back to the topics discussed in the problem section to close the loop for the reader.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">If the benefits are quantified, describe the assumptions (including any financial ones) and methods used to calculate them. This helps clarify for the readers how the benefits were determined.</span></li>
<li><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Provide contact information (name, phone, e-mail, and website). </span></li>
</ul><div><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">That's it! Sounds easy, doesn't it? :) Now you have a checklist to make sure all the elements are there the next time you have to whip up a success story.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Until next time,</span><br />
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</span></div></div>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-38161464833843739722011-08-21T22:24:00.000-06:002011-08-21T22:24:30.184-06:00Newsletters, where "brevity is the soul of wit"<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">This time we're talking about newsletters in detail, where (to quote Shakespeare) "brevity is the soul of wit." And this is truer in newsletters than in other forms of writing.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">When I worked in technology transfer, we published a quarterly newsletter that ran 8-10 pages. In those pages, you had a feature story that covered the entire front page and then the rest was filled with smaller stories from the 6 staff writers. Basically, we had 3 paragraphs to tell you (1) what the technology was and what it did, (2) what the SDI or "star wars" funding was that was the tie-in we needed to cover the story, and (3) the commercial applications. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">That little newsletter found its way to a number of other publications because they could re-print and use the stories. For example, one story found its way to the cover of the Wall St Journal.... the one on laser eye surgery, and yes it was born from the laser research done for SDI. Another story was on the "smog dog" sensor that could tell by looking at car emissions whether they were within established guidelines or not. That technology I now pass routinely on the highways of Colorado in the form of "rapid screening" sensors. A third was the material used to fix the Hubble Telescope (remember, it needed "glasses"?), another was the Blue Lasers which gave birth to blue LEDs and Blue Ray disc. (Blue light can hold more information because of its longer wavelength.) The material the pizza guy uses to keep your pizza hot also came from the SDI research.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So, although I had been writing and working on my skills using information from places like <a href="http://www.writersdigest.com/">Writer's Digest</a> and books like <a href="http://www.amazon.com/Write-Tight-Exactly-Precision-Power/dp/1402210515/ref=sr_1_1?ie=UTF8&qid=1313983005&sr=8-1">Write Tight</a></span><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">, working on that newsletter staff helped me hone my brevity skills even more. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Newsletters are one of the easiest marketing tools you can use and one of the cheapest, right behind your business cards. These days, there are services like AWeber where for less than $20/month you can set up your newsletter opt-ins and auto-responders so the visitors to your website who would enjoy seeing information from you on a regular basis can. And at least w/ AWeber, you can set up a whole bunch of newsletters for different sites or different blogs, each with their own e-mail lists. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">This regular contact with your customers and clients is invaluable as you build a trusting relationship with them. Because b2b products and services are so much more expensive than b2c and because they involve more than one stakeholder, the more you can build this relationship the better. It is not unusual for buying decisions to take months before the final purchase is done, and chances are the customer will also purchase a service contract of some type along with the product. Especially if it's IT-related in any way, shape, or form. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">The trick is to make sure that the information you are sending in your newsletters is indeed helpful to the recipient and that you are not just annoying them on a regular basis with "buy now" messages. The other trick is to make sure that your newsletters are frequent enough to inform but not frequent enough to annoy. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">I get e-mails from some places daily. Sometimes more than daily. And unless the subjects are *really interesting* I tend to cancel these mailing lists pretty quickly because I just don't have the time to spend on them. Some places send newsletters weekly, others monthly, and even others bimonthly or quarterly. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So what frequency is the right frequency? That depends on a lot of variables, not the least of which is your audience. Like other forms of writing, you must NAIL your audience and know who you're talking to. How busy are they? How much time do they have? What are their greatest concerns? What are you sending in the newsletter? Is it helpful information? The more the newsletter is helpful to your audience, the more likely they are to "click" with you and your services or products.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So once you have a pretty good idea of who you're talking to, try and include more helpful information than selling information in your newsletter. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Yes, tell them about sales and special promotions, but also share industry information with them and links to current developments. For example, HP announcing last Thu that they're looking to sell off their PC division is kind of a big deal as is Google buying Motorola's device division. How is that going to impact the rest of the industry? How is that going to affect your client/customer's business? How is it going to affect your business?</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">I guarantee that if you share that kind of valuable information with your newsletter subscribers, they will indeed stay on your list. Your name will stay in the front of their mind, and when they are ready to purchase, you'll be one of the first they will contact for a quote. :)</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">until next time,</span><br />
melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-22441881814261607482011-08-14T13:58:00.002-06:002011-08-14T15:52:41.284-06:00re-focus: b2b marketing for high tech companies<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Welcome to our relaunched, refocused blog! The <a href="http://www.melodiehawkins.com/">website</a> has changed focus, so we thought it only natural to change the focus of our blog as well. We're transitioning from strictly doing technical writing to focusing on technical copywriting. What's the difference? Well, there are a lot of differences and a lot of similarities for the longer marketing materials.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">For one, technical writing is much more involved with the end user of the equipment or the application. And that's not a bad thing. In fact, that's a good thing because we can easily take our "user advocate" skills and apply it to creating b2b technical copy. The WIIFM factor or "what's in it for me?" It's only a bit more complicated because we have to address the WIIFM factor for not only whomever will end up using the product or service, but also the manager's WIIFM and the accounting department's WIIFM, and the senior managers WIIFM, and so on. These additional WIIFMs must be addressed in addition to the primary WIIFM somewhere in the marketing materials, and for technical marketing it's often in the success stories, white papers, and on the website. All of those are naturals for the technically-inclined writer.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Success stories, white papers, and websites along with newsletters and social marketing are where we're focusing our b2b efforts. These longer marketing materials (success stories, white papers, and websites) are a natural for one who's been writing the longer-form technical documents (installation and configuration guides, procedures, policies, online help, IT department newsletters, and so forth).</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So over the weeks to come, we'll examine those longer forms in this blog. We'll start with newsletters next time only because we have a long history of writing newsletters of all kinds --- IT department newsletters, professional technology transfer newsletters, even neighborhood HOA newsletters.Then we'll move on to white papers and success stories. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Lastly, we'll start delving into websites because that's a rather large subject area because the way a page is crafted depends on what it is exactly you want it to do, as well as what you want your reader to do. Buy something? Subscribe to a newsletter? Sign up for your e-mail list? Just like in technical writing and any form of writing really, you must nail the audience first and what it is you want them to do. Then craft the page or document to persuade them to do just that. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Persuasive writing is marketing writing. And building relationships build trust. In the b2b world, your client or customer is going to spend thousands of dollars (not just $29.95) on a purchase that may last them several years. You're also going to try and get them to purchase a service contract for that piece of hardware of software, so you'll have an on-going relationship with them. That's why building that relationship on trust is so important. And that's why this type of marketing is so different from b2c. </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">What's that? Social Marketing? FaceBook, LinkedIn, Twitter? Yep, we'll look at that after working through the details of a b2b website because what you're usually trying to do at that point is drive traffic to your site. At least from a b2b perspective. You may also want to have your Help Desk or a "social marketing director" monitoring all the chatter because one tweet or remark about your "bad" service or product can quickly go viral. :) </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">until next time,</span><br />
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</span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0Littleton, CO, USA39.613321 -105.0166497999999839.566023 -105.08624779999998 39.660619 -104.94705179999998tag:blogger.com,1999:blog-1173489411803106288.post-63168999046245052042011-07-27T20:36:00.000-06:002011-07-27T20:36:44.372-06:00Taking quotes out of context<div><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; ">One of my biggest pet peeves is taking quotes out of context, which any self-respecting writer will tell you is dishonest. </span><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; ">It misrepresents the person being quoted and is basically LYING. So I totally understand those folks who do not grant interviews unless they get to review the final piece because they're afraid the writer (if they're not hones) will take them totally out of context and misrepresent their meaning. </span></div><div><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; "><br /></span></div><div><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; ">Same with plagiarism--oh wait! That would be the VP who's an admitted plagiarist (and which should have disqualified him from public office IMHO). </span></div><div><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; "><br /></span></div><div><span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; ">I guess the big O's speech writer was the one lying the other night....<disgusted exhale="">.... this blurb also addresses several other liberals who have been taking quotes out of context as well. </disgusted></span></div><div><br /></div><div><a href="http://www.washingtontimes.com/news/2011/jul/25/hijacking-reagan/">EDITORIAL: Hijacking Reagan - Washington Times</a> </div><div>"<span class="Apple-style-span" style="font-family: 'lucida grande', tahoma, verdana, arial, sans-serif; font-size: 11px; line-height: 12px; ">President Obama is the latest Democrat to try to enlist Ronald Reagan in a campaign to saddle Americans with more taxes. Last week, MSNBC host Chris Matthews took some of Reagan's quotes on taxes out of context and chided, "Would Reagan even be a Republican today?" No doubt the 40th president is in..."</span></div>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-86262126865073991312011-07-24T14:40:00.001-06:002011-07-24T14:41:45.359-06:00so much writing, so little time :) Let's talk about web writing...<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">You may have noticed there was some streamlining going on over at the <a href="http://www.melodiehawkins.com/">main writing website</a>. The focus is changing from technical writing and general writing and editing to web writing, technical copywriting, and technical writing. Yes, there is a difference.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Web writing, nearly everyone is familiar with these days. It's the content you find everywhere on the web. However, what you don't always find is websites that are doing their jobs. There are many "informational" web sites that just seem to be someone talking into space. A number of blogs are like that. They don't really want you the reader to do anything...just read and maybe comment, maybe not. There are plenty of sites like that, but these days most of us expect them to be a little more interactive. Let us at least share you on FB & Twitter! lol</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">There are sites that are informational but that also direct you to do something. Usually you'll find these types of sites on the geeky or technical end of things. There will be plenty of white papers, product information, and help available. But to get to the "meat" of the content, they'd like you to sign up for the newsletter, please. And that isn't a bad deal. That's what our writing site does now.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Then there are those really interactive blog sites where everyone can comment on the main story. They're everywhere. The one place I find them quite annoying is on what's supposed to be my objective, local news websites. Yes, I'm one of "those" who usually turns those comment pages off when I'm just really trying to scan the headlines, see if there's anything I need to be aware of, and get back to whatever type of writing I'm working on at the moment.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">It's easy to suffer from "information overload" these days.... so learning to practice moderation here, as well as with your food is a pretty good policy. And always, always, always --- consider the source and the spin! To make sure you're getting a balanced view somewhere in the middle, remember to check the story on "the other side" of the fence as well. Remember, <b>there are at least 2 sides to every story, and the truth lies somewhere in between.</b></span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Until next time... write well & be well!</span><br />
<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">melodie</span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-89881187914829551202011-06-04T19:41:00.000-06:002011-06-04T19:41:19.108-06:00time to write...part 2<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Whether you've noticed it or not, the writing site has under gone a big overhaul, putting more of an emphasis on the copywriting and business writing side of things. That's taken place over the last few months in the "spare" time mostly on weekends.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Big changes were removing our writing and editing pages; these are now available in the Writing and Editing Tips booklet sent to those who sign up for our newsletter. Other big changes were overhauling the Portfolio page and adding some testimonials from past clients. Anything to make use look more professional!</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">We're not done yet --- over the summer expect to see a design change with some new images and probably a new logo as well.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Baby steps...little pieces in the little time available. :)</span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-20238996225612967912011-05-31T17:51:00.002-06:002011-06-04T14:24:20.580-06:00Writing & Editing Tips booklet now available<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Our new complimentary Writing and Editing Tips booklet is when your sign up for our newsletter. :)</span><br />
<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><a href="http://www.melodiehawkins.com/index.html">http://www.melodiehawkins.com/index.html</a></span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-62383479613150818392011-02-17T23:04:00.003-07:002011-06-04T19:29:37.498-06:00Finding time to write<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">If you work in another industry, finding time to write may be easier than you think. Before I became a "professional" writer, I worked in the environmental industry as an analyst and product manager. And at that time, I started polishing my writing skills again by taking some "fun" creative writing classes.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">How did I find the time to write when I was working 50, 60, and at times 80 hours a week? Simple. I started taking a lunch hour, for starters. :) And then on weekends, there were some late-nighters as well. (Unlike many writers, I'm a night owl by nature and the quietness of late night seems to feed my imagination more than the rushing energy during the day.) </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Then I landed my first professional writing job, where I actually did spend all day writing. And guess what happened? Spending all day word-smithing zapped my creativity (and my brain!), and so my own creative projects started suffering. I mentioned it to some of the other staff writers, and ya know what? Their own writing projects also moved to the back burner after they started writing professionally, full time, day after day. Hmmmmm. A common problem....</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">I guess I shouldn't really be so surprised because by the end of the day my eyes are dry and scratchy from starting at the computer screen all day and my brain is fried and the attention span is all but non-existent. :) I'm good for about 6 hours in front of the screen, but after that I need to do something else and let my brain rest! On the other hand, this type of daily writing keeps my skills sharp, because the more you write, the easier it becomes, just like any other skill. Writing is a craft <i>and</i> a skill.</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So what you'll be seeing in the blog over the next several months is how I find the time to finally finish several writing projects in my personal projects folder. I'll share with you here the ways I find to fit in my own writing projects, and that's not including my 2 websites and 2 blogs! </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">What? You didn't know about those? There's the writing site: <a href="http://www.melodiehawkins.com/">http://www.MelodieHawkins.com</a> and this writing blog. Then there's the wellness center site: <a href="http://www.lunawellnessctr.com/">http://www.LunaWellnessCtr.com</a> where you'll find information on hypnosis, energy medicine, spiritual healing, angels, demons, intuition (it's more of a creative site), and the Luna Wellness blog: <a href="http://www.lunawellnessctr.com/blog/">http://www.lunawellnessctr.com/blog/</a> </span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">The wellness center site has been coming together nicely over the last couple of months. I changed hosting providers because I just didn't have the time to finish a re-design (using Dreamweaver) I had started. This way, I can just concentrate on the content using pre-fab page designs. But, if you want to see some of my own design work paired with some writing, visit the writing & editing site. :)</span><br />
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<span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">So, next time I'll let you know what kind of progress I've made on the book. Until then, please think about what you say, how you say it, and write it well.</span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-55728620108736142492010-11-11T11:57:00.000-07:002010-11-11T11:57:06.750-07:00Taking things out of ContextThis basic NO NO seems to be practiced a lot these days. Both libs & conservatives are guilty of this; however, if appears to me that the liberal media takes conservatives out of context Far More Often than the other way around.<br />
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Take Rush Limbaugh for an example. Several years ago (when I still listened to the dominant mass media which is predominately liberal---you know, CNN, ABC, CBS, NBC, etc.) I was struck at one point by all the reports of Rush and his "hate mongering" that seemed be a daily news staple.<br />
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As a writer & editor, I was curious because frankly I didn't think Anyone was stupid enough to keep making the "gaffes" that the media reported. So I started listening to him. Regularly. And to the entire radio show.<br />
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Far from being the "hate monger-er" being reported, he was funny and intelligent, yes often over-the-top but then aren't those who need ratings? He *assumed* contrary to most media that his audience was equally intelligent and that they "got" his tongue-in-cheek humor. He was also educational, routinely explaining his and the conservative point-of-view on economics and history and policy. This is far more than you would get from most "drive by" accounts.<br />
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And I kept listening. The reports of "hate mongering" have not subsided, in fact they've gotten worse. But now I know that those reports and quotes are intentionally taken out of context, breaking that very basic rule of journalism.<br />
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The only folks who do believe those reports are those who haven't bothered to check into them; those who have only listened to the often outrageous snippets that circulate that are explicitly taken out of context. Often these snippets are satire and references to what the dominant media will take out of context. And they often choose that very thing.<br />
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It's no wonder many choose not to talk to the media at all or only under very controlled circumstances since there's no way of telling how they're going to portray you until the story airs or is published. <br />
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Consider the source, their bias (and there is always a bias even if you're not aware of it) and ask critical, thinking questions about the report. Is it out of context? Is it spun to reflect a specific viewpoint? If so, I would suggest checking the original source and the full context of the story.melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-46436974936919490222010-11-08T16:30:00.000-07:002010-11-08T16:30:21.881-07:00more links on the plagarism item<span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
</span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><a href="http://nihilistic-kid.livejournal.com/1553538.html" style="color: #3d5459;" target="_blank">http://nihilistic-kid.<wbr></wbr>livejournal.com/1553538.html</a></span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
</span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><a href="http://howpublishingreallyworks.com/?p=3450" style="color: #3d5459;" target="_blank">http://<wbr></wbr>howpublishingreallyworks.com/?<wbr></wbr>p=3450</a></span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
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<a href="http://www.boingboing.net/2010/11/04/more-cooks-source-tr.html" style="color: #3d5459;" target="_blank">http://www.boingboing.net/<wbr></wbr>2010/11/04/more-cooks-source-<wbr></wbr>tr.html</a></span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
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<a href="http://latimesblogs.latimes.com/dailydish/2010/11/cooks-source-magazine-vs-the-web.html" style="color: #3d5459;" target="_blank">http://latimesblogs.latimes.<wbr></wbr>com/dailydish/2010/11/cooks-<wbr></wbr>source-magazine-vs-the-web.<wbr></wbr>html</a></span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
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<a href="http://www.facebook.com/topic.php?uid=196994196748&topic=23238" style="color: #3d5459;" target="_blank">http://www.facebook.com/topic.<wbr></wbr>php?uid=196994196748&topic=<wbr></wbr>23238</a></span><span class="Apple-style-span" style="border-collapse: collapse; color: #333333; font-family: arial, sans-serif; font-size: 13px;"><br />
</span>melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0tag:blogger.com,1999:blog-1173489411803106288.post-11566338148829433342010-11-06T15:55:00.000-06:002010-11-06T15:55:35.253-06:00On posting online (Internet) and copyright infringement --- YES IT APPLIES!This story has gone viral in days---because it's an item that affects all who post written, creative, music, video, artwork, etc. on the Web.<br />
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<a href="http://illadore.livejournal.com/30674.html?view=439762#t439762">http://illadore.livejournal.com/30674.html?view=439762#t439762</a><br />
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<a href="http://nihilistic-kid.livejournal.com/1553538.html">http://nihilistic-kid.livejournal.com/1553538.html</a><br />
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I fight the same kind of IGNORANCE at work as well, in fact the training dept (in another state) was wanting to download vids from Utube and use them in training. Thank goodness someone asked about it in a weekly meeting (different department and directed it at network security of all the wrong places) and I gave everyone a little verbal (and later e-mail) lesson in copyright infringement, how because something is on the Web does NOT mean that copyright does not apply (NO, the web is NOT "public domain") and gave them the proper etiquette for requesting usage of the video. (Simply contact the author, tell them who you are and what you want to use it for and ask them if that is OK. Most will usually grant permission...)<br />
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But this story... the Cooks Source magazine editor (if she's really worked in the industry for 30 yrs) should certainly be aware of copyright issues and that copyright applies to all creative media from the moment of creation.<br />
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Plagiarism is also a crime since it is a form of copyright infringement. In fact, the Republican primary in Colorado had a plagiarism scandal this year that removed who the party fathers had anointed as the Governor elect candidate. <a href="http://www.thedenverchannel.com/news/24230487/detail.html">http://www.thedenverchannel.com/news/24230487/detail.html</a><br />
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I really hope this gal talks to an IP attorney and/or the National Writer's Union who (I'm sure) would just LOVE to take this case on!melodiehttp://www.blogger.com/profile/05778346969176044600noreply@blogger.com0